Privacy Policy and Collection of Personal Data Statement

Part 1: Privacy Policy Statement

We are committed to safeguarding the privacy of individuals, therefore, we make sure that our policies and practices in relation to the collection, use, retention, transfer and access of Personal Data comply with the requirements of the Personal Data (Privacy) Ordinance (the "Ordinance") of Hong Kong (Chapter 486 of the Laws of Hong Kong).

Collection of Personal Data

You may be required to give your Personal Data, from time to time, including but not limited to, your name, gender, date of birth, nationality, telephone number, fax number, postal address, email address, credit card information, bank account number, educational level, occupation, number of family members, household income , personal income, marital status and interests (collectively “Personal Data”). Refusal to provide such information may deny you of access to certain parts of our Website, or may render us unable to handle any application or request you are making, or may otherwise defeat the objectives of your visit. If you are under the age of 18, consent from your parent or guardian is required before you give us any of the Personal Data.

Use of Personal Data Collected

Specific purposes for which your Personal Data may be used are set out in the Personal Data Collection Statement in Part 2 in details.

Protection of Personal Data

We attach great importance to the safety of your Personal Data. All personal data you provide to us is secured on our Website properly by authorized personnel only. Our online registration process uses the SSL protocol link for data transmission so as to protect your data via encrypting it in a secure format to ensure its privacy is protected. When we save your Personal Data, all computer system used with access restrictions is placed in the facilities adopting physical security measures.

Retention of Personal Data

In your dealings with us and for auditing purposes, your online transaction records will be kept and retained by us for a reasonable period. Such records will be erased from our system in accordance with our internal policy.

Access to and Correction of Personal Data

Under the Ordinance, you have the right to:

• check whether we hold any of your Personal Data;
• access your Personal Data held by us;
• require us to correct any Personal Data which is inaccurate;
• ascertain our policies and practices adopted (from time to time) in relation to Personal Data and the types of Personal Data held by us.

If you want to access or correct the Personal Data, or if you want to ascertain our policies and practices in relation to Personal Data and the kind of your Personal Data held by us, please raise your request by the following means:

By post:
Cooktown Limited
Customer Service Department
93 Jervois Street
Sheung Wan,
Hong Kong
Customer Services Hotline: 3708 8041
(Monday to Friday: 10:00 a.m. to 6:00 p.m.; Saturdays, Sundays & Public Holidays: Closed)

Part 2: Personal Data Collection Statement

As a visitor, member or customer of Cooktown and/or our affiliated websites, it may be necessary for you to provide us with your Personal Data when you apply for and/or continue to subscribe our services and/or products. If your Personal Data is incomplete or incorrect, we may not be able to provide or continue to provide the related services to you.

We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data comply with the Ordinance and set forth in the Privacy Policy Statement. We may use and retain the Personal Data provided by you for the following purposes and for other purposes as may be agreed between you and us or required by law from time to time:

• processing your membership application;
• providing you with the services;
• subject to your consent, we may use your Personal Data (including name, gender, date of birth, nationality, telephone number, fax number, home address, email address, education level, occupation, marital status, family member(s), interests, favourite activities and buying behaviour) for marketing, promotional and management of Users purposes. Services and/or products relating to our affiliated online platforms and cooperative partners include personal care and beauty, fashion and apparel, supermarkets and department stores, household and lifestyle, food and beverage, hospitality and travel, entertainment and leisure, high-end consumers, electric devices and electronic products, electronic commerce and payment platform, media, insurance, banking and finance, education, stationery, social network services, recruitment, charity and NGO.
• providing promotional information by direct marketing phone calls, SMS, emails, electronic messages, fax, post and social media etc. to you; 
• conducting the normal management, operation and maintenance of the service;
• designing new or improving existing services provided by us, our Website and our affiliated online platforms to you;
• investigating of complaints, suspected suspicious transactions and research for service improvement;
• preventing or detecting crime;
• making disclosure as required by law;

  We may disclose and transfer (whether in Hong Kong or overseas) your Personal Data to the following parties to use, disclose, process or retain your Personal Data for the aforesaid purposes:

• Our agents and contractors (including information technology, network, customer service, sales agents and subcontractors), any telecommunication company and other service providers for the provision of services;
• Banks, financial institutions and credit providers;
• Debt collection agencies, credit reference agencies and security agencies;
• Regulatory bodies, law enforcement agencies and courts;
• Our professional advisers; and
• Any of our actual or proposed assignees or transferees of our rights with respect to you.

If you do not wish to receive direct marketing promotional information from us with respect to the aforesaid products/services, or do not wish us to disclose, transfer or use your Personal Data for the aforesaid direct marketing purposes, please raise your request by writing or phone:

By post:
Cooktown Limited
Customer Service Department
93 Jervois Street
Sheung Wan
Hong Kong 
Customer Services Hotline: 3708 8041
(Monday to Friday: 10:00 a.m. to 6:00 p.m.; Saturdays, Sundays & Public Holidays: Closed)